Gambling is meant to be an enjoyable form of entertainment — and at nanas44, we intend to keep it that way. This page brings together everything you need to understand about gambling safely, the tools we provide to help you stay in control, and where to turn if gambling starts to feel less like fun and more like a problem.
The minimum age to register and play on nanas44 is 21 years. This is verified during registration and enforced through our KYC process.
At nanas44, we believe that responsible gambling is not a legal footnote — it is a core responsibility that comes with operating a platform that millions of people trust for entertainment. We have invested meaningfully in the tools, policies, and procedures that protect our players, and we take our obligations under our international gaming licence seriously.
The vast majority of people who gamble on platforms like nanas44 do so in a balanced, controlled way — enjoying live casino tables, placing a bet on a Liga Super Malaysia fixture, or spinning a slot game as a leisure activity alongside other hobbies. However, we recognise that for a small proportion of players, gambling can escalate into a pattern that causes real harm — financial, emotional, and relational.
Our approach to responsible gambling rests on three pillars: prevention (keeping high-risk patterns from taking hold in the first place), support (giving players the tools to manage their play), and intervention (acting when we detect or receive reports of gambling harm). Each of these pillars is described in detail below.
We encourage every nanas44 player — whether you are new to the platform or a long-standing member — to read this page. Understanding the risks associated with gambling, and knowing what tools are available to you, puts you in the strongest possible position to enjoy the experience safely.
All of the following tools are available to every nanas44 account holder, free of charge, directly from your account settings panel. You do not need to contact support to activate most of them.
Set a maximum deposit amount on a daily, weekly, or monthly basis in Malaysian Ringgit (MYR/RM). Once your limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; increases are subject to a 24-hour cooling-off period before activation.
Cap the total amount you can lose in a given period — daily, weekly, or monthly. When your loss limit is reached, your ability to place further wagers is suspended until the period resets. This tool is particularly useful for players who want a hard ceiling on their downside.
Set a maximum session duration — from 30 minutes to several hours per day. When your session limit is reached, you will be automatically logged out and must wait until your limit resets before playing again. Session alerts can also be enabled to remind you how long you have been active.
Take a short break from the Platform without permanently closing your account. Cooling-off periods of 24 hours, 7 days, or 30 days are available. During a cooling-off period, your account is suspended and you cannot log in, deposit, or place bets. Marketing communications are also paused.
Self-exclusion is a more permanent break option. You can self-exclude for a minimum of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is blocked, you are removed from all marketing lists, and you may not open a new account on the Platform. Permanent self-exclusion cannot be reversed.
Enable periodic pop-up reminders that display your session duration, net win/loss position, and a prompt to review whether you want to continue playing. Reality checks are configurable from every 15 minutes to every 2 hours and can be enabled alongside any other limit tool.
All responsible gambling tools on nanas44 are built directly into your account. Here is how to access them from any device — mobile or desktop — in under two minutes.
Open nanas44 in your browser on any device — phone, tablet, or PC. Sign in using your registered username and password.
Tap or click your profile icon in the top-right corner of the screen. Select "Account Settings" from the dropdown menu.
Within Account Settings, find the "Responsible Gambling" or "Player Protection" tab. All available tools are listed here.
Select the tool you want — deposit limit, loss limit, session timer, cooling-off, or self-exclusion. Enter the values that work for you and confirm your selection.
You will receive a confirmation email to your registered address. Restrictive limits (deposit reductions, self-exclusion) take effect immediately. Increases to existing limits are subject to a 24-hour delay.
If you need assistance activating any of these tools, our 24/7 support team can do it on your behalf via live chat or by email at [email protected].
The following standard limit options are available on the nanas44 Platform. Custom amounts within these ranges can be set in increments of RM10.
| Limit Type | Period | Minimum (MYR) | Effect |
|---|---|---|---|
| Deposit Limit | Daily | RM30 | Immediate if reducing |
| Deposit Limit | Weekly | RM100 | Immediate if reducing |
| Deposit Limit | Monthly | RM300 | Immediate if reducing |
| Loss Limit | Daily | RM30 | Immediate |
| Loss Limit | Weekly | RM100 | Immediate |
| Session Limit | Per session | 30 mins | Immediate |
| Cooling-Off | 24h / 7d / 30d | — | Immediate |
| Self-Exclusion | 6m / 1y / 3y / Permanent | — | Immediate & irreversible |
Increasing a deposit limit is subject to a mandatory 24-hour delay before taking effect, allowing time for reflection.
The following questions are adapted from internationally recognised responsible gambling screening tools. If you answer "yes" to three or more of these questions, we strongly encourage you to use our self-exclusion tool or contact a support organisation listed below.
If you answered yes to question 10, please seek immediate help.
Contact Talian Kasih 15999 (Malaysia, available 24/7) or go directly to your nearest hospital. You are not alone, and help is available right now.
nanas44 operates a strict minimum age of 21 years for all account registrations and gambling activity. This requirement exists because gambling carries financial and psychological risks that are particularly significant for younger individuals, and because our operating licence mandates robust age verification as a non-negotiable condition of operation.
Age verification takes place at two stages: during account registration, where you are required to declare your date of birth and agree that you are 21 or older; and during KYC verification, where we require a valid Malaysian government-issued identity document (MyKad, Driver's Licence, or Passport) confirming your date of birth.
Any account found to be registered by a person under the age of 21 will be closed immediately and all funds returned, less any winnings generated during the period of underage play. We do not make exceptions to this policy under any circumstances.
If you are a parent or guardian and believe a minor in your household has registered on the Platform, please contact us immediately at [email protected]. We also recommend the use of parental control software to prevent minors from accessing online gambling services.
Parents and guardians are encouraged to use content filtering tools to block access to gambling websites on shared or family devices. Many internet service providers and device manufacturers offer built-in parental controls at no additional cost.
Underage Gambling is Illegal
Providing false date-of-birth information to gain access to an online gambling platform is a criminal offence in many jurisdictions. nanas44 will report confirmed cases of identity fraud to the relevant authorities.
If you or someone you care about is struggling with gambling, reaching out to a professional support organisation is one of the most effective steps you can take. The following organisations offer confidential, non-judgmental support — free of charge.
Malaysia's national welfare and counselling hotline, operated by the Ministry of Women, Family and Community Development. Available 24 hours a day, 7 days a week — including public holidays — for crisis support, counselling referrals, and welfare assistance.
15999
GamCare is one of the world's leading providers of free information, advice, and counselling for people with gambling problems. Their National Gambling Helpline and online chat service are accessible internationally and available around the clock. Services include one-to-one counselling, peer support forums, and structured recovery programmes.
gamcare.org.uk (text reference only)
Gamblers Anonymous is a fellowship of people who share their experience, strength, and hope to recover from compulsive gambling. Meetings are held worldwide and online, based on a 12-step recovery model. There are no dues or fees to participate — the only requirement is a desire to stop gambling.
gamblersanonymous.org (text reference only)
Befrienders Kuala Lumpur provides emotional support to those in distress, including individuals experiencing financial and gambling-related anxiety. Their confidential service is available for anyone who needs a non-judgmental person to talk to during a crisis.
03-7627 2929
The Gordon Moody Association provides specialist residential treatment programmes and online recovery workshops for people whose gambling has become severely problematic. Programmes are designed for individuals who have not found success with standard counselling approaches.
gordonmoody.co.uk (text reference only)
Our in-house responsible gambling support team is available 24 hours a day, 7 days a week. We can help you activate any platform tool — deposit limits, self-exclusion, cooling-off — immediately, and we can provide referrals to local support services in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam.
Gambling at nanas44 is meant to be fun. By using our responsible gambling tools and being honest with yourself about your habits, you can enjoy everything our platform offers — live casino, sports betting, and high-RTP slots — while keeping your finances and well-being firmly in check.
21+ only | Set your limits before you play | Gambling is for entertainment only